Rental conditions

Attachment. After placing your reservation you will receive an e-mail confirming receipt, including a link to an overview of your reservation. You need to check your personal and booking details in this overview via the reservation form which is included as a link in this e-mail;
Pay
- Reservations through external booking sites such as Booking.com, Airbnb, Holidu, Hometogo, Homeaway/VRBO must be paid in full (100%) at the time of booking.
- Manual reservations via email or phone or directly through our own booking sites hellozeeland.com and seasunholiday.com can be paid in two parts (50/50) provided the booking is made at least 30 days before check-in.
- Payment term. Reservations must be paid within 48 hours of receiving payment instructions. For last-minute reservations with arrival within 30 days, payment must be made immediately;
Payment methods. We use Mollie as our payment provider. Payment can be made via: iDEAL, Bancontact, Manual SEPA transfer. It is also possible to make a manual transfer directly to our bank account. The necessary details for this are provided in the booking confirmation;
Booking platform and conditions. Depending on the booking platform used (e.g. our own website www.hellozeeland.com and seasunholidayl.com versus a booking site such as Booking.com, Airbnb) different payment and cancellation terms may apply;
Companies and deposit. Only after agreement, it is possible to rent accommodation as a business for employees For business reservations, a mandatory deposit of €500 to €1,000 applies, payable before or during check-in. This deposit is automatically refunded within 14 to 21 days after check-out, provided the property is left in accordance with the general rental conditions. Depending on the nature and duration of the stay, an interim inspection or cleaning may take place at the tenant’s expense.

We have different cancellation policies:

Firm_14: Cancellation is free of charge up to 14 days prior to arrival. Cancellation within 14 days prior to arrival will be charged 100% of the reservation amount;
Semi-strict_30: Cancellation is free of charge up to 30 days prior to arrival. Cancellation within 30 days prior to arrival will be charged 100% of the reservation amount;
Strict_60: Cancellation is free of charge up to 60 days prior to arrival. Cancellation within 60 days prior to arrival will be charged 100% of the reservation amount;
Super_strict / Non-Refundable: In case of cancellation, 100% of the reservation amount will be charged;
For all important information, visit our service page.

Arrival

The provision of the accommodation is by a key safe;
The standard check-in time is 3 p.m. Your personal boarding pass shows the current check-in time. Only 24h or less before arrival is it possible to request an earlier check-in because only then we know the availability of the accommodation and housekeeper. Additional charges may apply for early check-in. Only after approval is earlier check-in allowed. The status of your approval and adjusted check-in time is visible in your personal boarding pass;
Upon arrival, tenant must check the accommodation. If imperfections are found and/or if there are complaints, they must be reported to landlord no later than two hours after check-in.

Departure

The standard check-out time is 10 a.m. On the departure date, tenant must leave the accommodation before 10:00 am unless otherwise specified;
Your personal boarding pass shows the current check-out time. Only 24h or less before departure it is possible to make a request to check out later because only then we know the availability of the accommodation and housekeeper.
Additional charges may apply for late check-out. Only after approval is it allowed to check out later. The status of your approval and adjusted check-out time is visible in your personal boarding pass;
Tenant must leave the accommodation “broom clean” upon departure and the inventory must be complete, in good condition and clean upon departure;
If tenant does not leave the accommodation properly, additional charges may be levied by landlord;
Additional costs, in the amount of €20 per item, will be charged in cases including:
- not on it – garbage was not cleaned up and taken away;
- the dishes, pans, cooktop and/or oven/microwave are not clean;
- a full dishwasher is encountered;
- the fireplace’s ash drawer has not been emptied;
- rented sheets were not removed from the beds.

Landlord undertakes to make the accommodation available to Tenant in good condition on the agreed day of arrival;
Landlord reserves the right, in exceptional cases, to provide another minimum equivalent accommodation as agreed upon;
Landlord reserves the right to enter the accommodation at any time.
Landlord is not liable for:
- theft, embezzlement, damage – of any kind – during or as a result of a stay in accommodation rented by him;
- disabling/deactivating technical equipment;
- information provided orally or by telephone;
- inconvenience or nuisance caused by third parties;
- errors and mistakes recognized as such on the website.
All prices listed are in euros and include VAT. (Semi-) government measures and levies occurring after the publication of the prices may be passed on to tenant.

The Lessee is prohibited from assigning the accommodation to third parties for rent or use or to have more persons staying in it than agreed upon at the time of booking, unless with the consent of the Lessor;
If this is violated, the lease will be considered terminated;
Tenant shall use the accommodation with due diligence and observe the applicable house/park rules;
The Lessee undertakes to immediately report to the Lessor and compensate for all damages caused by his actions to the accommodation and/or the inventory located therein
Tenant is prohibited from practicing any profession or business in the accommodation;
The use of appliances for cooking, washing and heating purposes other than those provided for that purpose in the accommodation is not permitted;
With the exception of bicycles, the lessee is not allowed to charge electric vehicles through the accommodation’s electrical supply. The average power consumption per day is 8 kWh. If we observe excessive power consumption, due to charging the electric car, for example, we will charge an additional 0.30 cents per 1 kWh;
The lessee is prohibited from causing a nuisance to the surrounding area, such as by making noise, music or using a barbecue;
Tenant may only use all unfenced areas.
Pets are allowed only if explicitly mentioned in the accommodation description and also reported at the time of booking. Additional fees are charged for taking pets.

Landlord is entitled to terminate the lease without notice of default if:
- at the start of the rental period, the total invoice amount has not been paid;
- Lessee fails to occupy the accommodation on the agreed arrival day before 9:00 p.m., without notifying Lessor;
- tenant fails to comply with the obligations of these terms and conditions and/or the house/behavior rules.
Without prejudice to Tenant’s liability for the total rent in the cases mentioned in the preceding paragraph, Landlord shall be obliged (in order to limit the damage incurred in such cases) to try to rent the accommodation to another person for the time during which it is not occupied by Tenant. The amount received on this account will be deducted from the rent owed by tenant withholding administrative costs. This also applies if Tenant is prevented from using the accommodation due to personal or other circumstances.

The right of withdrawal does not exist for the following agreements:

for the supply of services after the service has been fully performed, provided that performance has begun with the consumer’s express prior consent and recognizing that he will lose his right of withdrawal once the contract has been fully performed by the trader;
for the delivery of goods manufactured according to consumer specifications or clearly intended for a specific person;
where the consumer has specifically requested a visit from the trader for the purpose of carrying out urgent repairs or maintenance. If during the visit the merchant provides additional services specifically requested by the consumer (i.e., repair or maintenance), the right of withdrawal applies to those additional services or goods. Similarly, if the merchant provides goods other than the replacement parts needed to perform the repair or maintenance during the visit, the right of withdrawal applies to these goods;
tenant may terminate the agreement immediately if landlord increases the price without this being a direct result of circumstances as described above under “rights and obligations of landlord”.